Privacy Policy

Last updated: October 9, 2026

Overview

Welcome to Comforastep!

At Comforastep ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, browse our products, place an order, or communicate with us.

Our website, www.comforastep.com, is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

We serve customers throughout Canada, including Québec, and aim to handle personal information in accordance with applicable Canadian federal and provincial privacy legislation.

By using our website, you acknowledge that this Privacy Policy describes our personal information practices. Where required by law, we will request your consent for specific collection, use, or disclosure activities.

If you have any questions about this Privacy Policy, please contact us at Info@comforastep.com.

SECTION 1 - PERSONAL INFORMATION WE COLLECT

When you visit our website, place an order, or interact with our services, we may collect certain personal information.

This information may include:

Personal and Contact Information

• Full name.

• Email address.

• Telephone number, when provided.

• Billing address.

• Shipping address.

• Account information, if you create an account.

Order and Transaction Information

• Products purchased.

• Order numbers and purchase history.

• Shipping and delivery information.

• Payment status and transaction details.

• Return, exchange, and refund requests.

Payment Information

Payments are processed through Shopify and authorized payment service providers.

Depending on your selected payment method, these providers may process payment card details, billing information, and transaction verification data.

Comforastep does not need to receive or store complete payment card numbers to fulfil your order.

Technical and Browsing Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Website pages visited.

• Approximate location derived from technical data.

• Referral sources.

• Cookie identifiers and similar online identifiers.

• Information about how visitors interact with our website.

This information helps us operate our website, understand customer activity, and maintain the security and performance of our services.

SECTION 2 - HOW WE COLLECT INFORMATION

We may collect personal information through several methods.

Information You Provide Directly

We collect information when you:

• Place an order.

• Create a customer account.

• Contact customer support.

• Subscribe to marketing communications.

• Submit a product review.

• Request a return or refund.

• Participate in promotions or surveys.

Information Collected Automatically

Certain technical information may be collected through cookies, analytics tools, and similar technologies when you interact with our website.

Information From Service Providers

We may receive information from payment processors, shipping companies, fulfilment partners, fraud prevention services, and other providers involved in operating our business.

We collect and use personal information only for identified and appropriate business purposes and in accordance with applicable law.

SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to operate our online store and provide customers with a reliable shopping experience.

These purposes may include:

Order Processing and Fulfilment

• Processing and confirming purchases.

• Verifying payment transactions.

• Preparing and shipping orders.

• Providing order tracking information.

• Managing returns, exchanges, and refunds.

Customer Support

• Responding to customer enquiries.

• Resolving order or delivery issues.

• Providing assistance with products.

• Communicating about purchases.

Website Operations and Improvement

• Maintaining website functionality.

• Improving navigation and usability.

• Identifying technical issues.

• Understanding website performance.

• Improving our product offerings.

Security and Fraud Prevention

• Detecting suspicious transactions.

• Preventing unauthorized access.

• Protecting customers and business operations.

• Complying with applicable legal obligations.

Marketing and Communications

Where permitted by applicable law and subject to required consent, we may use your information to:

• Send promotional emails.

• Share product updates.

• Inform you about special offers.

• Provide information about new collections.

• Deliver relevant marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

We do not require consent to unrelated marketing activities as a condition of completing a purchase.

SECTION 4 - CONSENT

We respect your right to make informed decisions about how your personal information is used.

Where required by applicable law, we obtain appropriate consent before collecting, using, or disclosing personal information.

Consent may be express or implied, depending on the circumstances, sensitivity of the information, and applicable legal requirements.

For example, when you provide shipping information to complete a purchase, we may use that information to fulfil and deliver your order.

For activities such as optional promotional communications or certain tracking technologies, we will obtain the consent required by applicable legislation.

You may withdraw consent for certain activities by contacting us at Info@comforastep.com, subject to applicable legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain optional features or services.

SECTION 5 - COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.

Cookies are small files stored on your device that help websites remember certain information.

Depending on the services enabled on our website, cookies may be used for:

Essential Website Functions

• Maintaining your shopping cart.

• Supporting checkout functionality.

• Remembering certain preferences.

• Supporting account authentication.

• Maintaining website security.

Analytics and Performance

• Understanding website traffic.

• Measuring website performance.

• Identifying commonly visited pages.

• Improving the customer experience.

Advertising and Marketing

Where enabled and legally permitted, advertising technologies may help us measure campaigns or display relevant advertisements.

Non-essential cookies and tracking technologies will be subject to appropriate consent and preference controls where required by law.

You may be able to manage cookie preferences through our website's privacy settings and your browser.

Disabling certain cookies may affect website functionality.

SECTION 6 - SHOPIFY AND E-COMMERCE SERVICES

Our online store is hosted on Shopify.

Shopify provides the technology that allows us to display products, process orders, manage checkout, and support our online store.

When you interact with our website, Shopify may process personal information necessary to provide these services.

This may include:

• Contact information.

• Order details.

• Shopping cart activity.

• Payment-related transaction information.

• Device and browsing information.

Shopify processes information according to its applicable privacy practices and contractual arrangements.

For more information, you may review Shopify's privacy information at:

https://www.shopify.com/legal/privacy

SECTION 7 - SHARING PERSONAL INFORMATION

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business.

These providers may include:

Payment Service Providers

To process payments, verify transactions, and prevent fraud.

Shipping and Fulfilment Partners

To prepare, dispatch, transport, and deliver customer orders.

E-Commerce Technology Providers

To operate our website, process orders, and maintain our online store.

Customer Support Services

To respond to customer requests and resolve order-related issues.

Analytics and Marketing Providers

Where enabled and permitted by law, to measure website performance or support authorized marketing activities.

Legal and Regulatory Authorities

When disclosure is required or permitted by applicable law.

We seek to limit the information shared to what is reasonably necessary for the relevant purpose.

We do not sell customer contact lists to independent data brokers.

We do not disclose personal information for unrelated purposes without appropriate authorization or another lawful basis.

SECTION 8 - INTERNATIONAL DATA TRANSFERS

Comforastep may work with service providers and fulfilment partners located outside Canada.

As a result, certain personal information may be transferred to, stored in, or processed in other countries.

International processing may be necessary to fulfil orders, provide customer support, process payments, or operate our website.

Personal information processed outside Canada may be subject to the laws of the jurisdiction where it is processed, including lawful access requests by authorities.

We take reasonable measures to ensure that personal information transferred internationally receives appropriate protection.

Where required by applicable law, we assess privacy risks and implement appropriate safeguards before transferring personal information outside the relevant jurisdiction.

Customers may contact us at Info@comforastep.com for additional information about applicable international processing practices.

SECTION 9 - DATA SECURITY

Protecting customer information is important to Comforastep.

We use, or rely on our service providers to implement, reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These may include:

• Secure website connections.

• Payment processing security measures.

• Access controls for customer information.

• Fraud detection and prevention systems.

• Measures intended to prevent unauthorized access or disclosure.

Although we take reasonable precautions, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity involving their information.

Where required by law, we will investigate and report qualifying privacy or security incidents to the appropriate authorities and affected individuals.

SECTION 10 - DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as otherwise required or permitted by applicable law.

Retention periods may depend on:

• Order processing and fulfilment requirements.

• Accounting and tax obligations.

• Customer support and dispute resolution.

• Fraud prevention and security.

• Applicable recordkeeping legislation.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal obligations.

If you would like to request deletion of eligible personal information, please contact Info@comforastep.com.

Some information may need to be retained to comply with legal or financial recordkeeping requirements.

SECTION 11 - YOUR PRIVACY RIGHTS

Depending on your province or territory of residence and the laws that apply, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information held about you.

• Request correction of inaccurate or incomplete information.

• Withdraw consent for certain uses or disclosures.

• Request deletion of eligible personal information.

• Ask questions about how your information is collected and used.

• Make a privacy-related complaint.

• Exercise additional rights available under applicable provincial legislation.

To exercise a privacy right, please contact Info@comforastep.com.

We may request reasonable information to verify your identity before responding to a request.

We will review and respond to privacy requests within the periods required by applicable law.

SECTION 12 - PRIVACY RIGHTS FOR QUÉBEC RESIDENTS

Comforastep serves customers throughout Canada, including Québec.

Where Québec privacy legislation applies, customers may have additional rights under the Act respecting the protection of personal information in the private sector.

These may include, subject to applicable conditions and exceptions:

• Access to personal information.

• Correction of inaccurate information.

• Withdrawal of consent in appropriate circumstances.

• Requests concerning the cessation of certain uses or disclosures.

• Requests for de-indexing or re-indexing in circumstances recognized by law.

• Data portability for eligible information.

• Information about applicable automated decision-making processes.

We respect the privacy requirements applicable to businesses handling the personal information of Québec residents.

Where required, we will provide appropriate information about technologies used to identify, locate, or profile individuals and obtain any necessary consent.

We will also comply with applicable requirements for privacy impact assessments and disclosures outside Québec.

Québec customers may submit privacy requests to Info@comforastep.com.

SECTION 13 - MARKETING COMMUNICATIONS

We may offer customers the opportunity to receive promotional communications about Comforastep products, new arrivals, special offers, and store updates.

Marketing communications will be sent in accordance with applicable Canadian legislation, including Canada's Anti-Spam Legislation (CASL), where applicable.

Where required, we obtain consent before sending commercial electronic messages.

Every promotional email will include an appropriate method to unsubscribe.

You may also request removal from our marketing communications by contacting Info@comforastep.com.

Opting out of marketing communications will not prevent us from sending essential transactional messages relating to your orders.

SECTION 14 - THIRD-PARTY LINKS

Our website may contain links to websites or services operated by independent third parties.

These may include social media platforms, payment providers, shipping providers, and other online services.

We do not control the privacy practices of independent third-party websites.

When you leave our website, the privacy policies and terms of the relevant third party may apply.

We encourage you to review those policies before providing personal information.

SECTION 15 - CHILDREN'S PRIVACY

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law.

Where parental or guardian consent is required, we will follow the applicable legal requirements.

If you believe that a child has provided personal information to us without appropriate authorization, please contact Info@comforastep.com.

We will review the situation and take appropriate action.

SECTION 16 - CUSTOMER ACCOUNTS

If customer accounts are available on our website, certain personal information may be stored to support account functionality.

This may include:

• Name and contact information.

• Shipping addresses.

• Order history.

• Account preferences.

Customers are responsible for taking reasonable precautions to protect their login credentials.

If you believe your account has been accessed without authorization, please contact our support team.

Requests concerning account information will be handled in accordance with applicable privacy legislation.

SECTION 17 - AUTOMATED PROCESSING AND FRAUD PREVENTION

Certain service providers may use automated systems to identify suspicious transactions, evaluate payment risks, or protect website security.

These systems may process order information, transaction details, and technical indicators.

Where applicable law requires notice, explanations, or additional rights in relation to decisions based exclusively on automated processing, we will comply with those requirements.

Customers may contact us for information about applicable automated processing practices.

SECTION 18 - PRIVACY COMPLAINTS AND REQUESTS

If you have a concern about how Comforastep handles personal information, we encourage you to contact us first.

Please provide a description of your concern and any relevant details.

We will review your enquiry and take appropriate action.

Customers may also have the right to contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.

For Québec customers, the Commission d'accès à l'information du Québec is the provincial authority responsible for overseeing applicable private-sector privacy legislation.

Nothing in this policy limits your right to submit a complaint to an appropriate privacy regulator.

SECTION 19 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, service providers, or legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

Where required by law, we will provide additional notice or obtain appropriate consent before implementing significant changes to how personal information is used or disclosed.

We encourage customers to review this policy periodically.

SECTION 20 - CONTACT INFORMATION

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us.

Comforastep

Email: Info@comforastep.com

Website: www.comforastep.com

Legal Business Name: Spino supplies

Business Address: Bellevoysstraat 3021TG

Privacy Contact Email: Info@comforastep.com

We aim to respond to customer enquiries within 24 hours.

Privacy requests will be reviewed and answered within the timelines required by applicable law.

Thank you for trusting Comforastep. We are committed to respecting your privacy and providing a secure, transparent, and reliable online shopping experience.