Shipping Policy

Last updated: October 9, 2026

At Comforastep, we want your shopping experience to be simple, comfortable, and enjoyable from the moment you place your order until your products arrive at your door.

We work with trusted fulfilment partners to deliver our comfort-focused footwear, supportive accessories, and everyday essentials safely and reliably across Canada.

Below, you'll find everything you need to know about our shipping process, delivery times, shipping costs, and order tracking.

Delivery Times

We aim to process and ship all orders within 24 to 72 hours after your purchase has been confirmed.

Once your order has been shipped, delivery typically takes 5 to 14 days.

Please note that delivery times are estimates and may vary depending on your location and circumstances beyond our reasonable control.

Possible factors affecting delivery include:

• Severe weather conditions.

• Increased shipping demand during holidays and promotional events.

• Customs inspections and clearance procedures.

• Delays experienced by shipping carriers.

• Delivery to remote or rural locations.

• Unexpected transportation or logistical disruptions.

We always do our best to get your order to you as quickly as possible.

If a specific delivery date is agreed upon at checkout or in your order confirmation, your applicable contractual and statutory delivery rights will remain in effect.

Our 21-Business-Day Delivery Guarantee

We understand how important it is to receive your order on time, and we don't want you waiting longer than necessary.

If your order has not arrived within 21 business days from the date you placed your order, please contact us at Info@comforastep.com.

Our team will investigate the shipment and offer one of the following solutions, according to your preference and applicable law:

• Free Replacement: We will send a replacement order at no additional cost.

• Full Refund: We will issue a full refund to your original payment method.

This guarantee applies even when delays are caused by customs processing, severe weather, or unexpected shipping disruptions.

For the purposes of this guarantee, business days exclude Saturdays, Sundays, and applicable statutory holidays.

Where a refund is required under applicable consumer protection legislation, we will follow the relevant statutory refund deadlines.

This voluntary guarantee does not limit or replace your legal rights under applicable Canadian federal or provincial consumer protection laws.

Customers in Québec retain all applicable cancellation and refund rights under the Québec Consumer Protection Act.

Free Shipping Across Canada

At Comforastep, we believe that shopping for everyday comfort should be convenient and affordable, without unexpected shipping charges.

That's why we offer free standard shipping on all orders within Canada, including Québec.

There is no minimum order amount required.

Every order includes tracking information, so you can follow your package from dispatch to delivery.

All prices and applicable charges are presented in Canadian dollars (CAD), unless otherwise indicated.

Although orders may be shipped from international fulfilment centres, any applicable import duties, taxes, or additional mandatory charges will be disclosed before purchase as required by law.

Customers will not be charged undisclosed mandatory shipping or import fees by Comforastep.

Shipping and Fulfilment

We work with international fulfilment partners who help us prepare, package, and ship orders directly to our customers.

This allows us to offer a carefully selected range of comfort-focused footwear, supportive accessories, and everyday essentials without unnecessary handling steps.

Depending on the product and availability, your order may be shipped from a fulfilment centre outside Canada.

Our fulfilment partners are expected to use suitable protective packaging to help minimize the risk of damage during transportation.

We make reasonable efforts to ensure that every order is properly prepared and packaged before dispatch.

The use of international fulfilment partners does not affect your rights under applicable Canadian consumer protection legislation.

Order Processing

Once you place an order with Comforastep, you will receive an order confirmation email containing your purchase details.

Our usual processing time is 24 to 72 hours after order confirmation.

During busy promotional periods, processing may occasionally take longer.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Please double-check your shipping address at checkout to help prevent unnecessary delays.

If we become aware of a significant processing delay, we will make reasonable efforts to inform you.

Order processing times are separate from estimated shipping transit times.

Order Tracking

All Comforastep orders include tracking.

Once your package has been shipped, we'll send you an email containing your tracking number and, where available, a link to the carrier's tracking page.

You can use this information to follow the progress of your delivery.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Tracking updates may occasionally be delayed while packages move between international and Canadian shipping networks.

If your tracking information has not updated for several days, please contact us at Info@comforastep.com.

Our customer support team will be happy to help you check the status of your shipment.

Multiple Packages

If your order contains several products, they may occasionally be shipped separately depending on stock availability and fulfilment arrangements.

This means you might receive your items in more than one package or on different days.

If your order is shipped in multiple packages, we will provide the relevant tracking information as it becomes available.

There are no additional standard shipping charges for split shipments within Canada.

If part of your order is delayed or unavailable, please contact us at Info@comforastep.com for assistance.

Your statutory rights relating to incomplete or delayed orders remain unaffected.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

If you notice a mistake after checkout, contact us at Info@comforastep.com within 24 hours.

We'll do our best to update your details before your order is dispatched.

Once a package has been shipped, address changes may no longer be possible.

Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address provided by the customer at checkout.

Any such charges will be explained before the reshipment is arranged.

We will not impose additional charges where doing so would conflict with applicable consumer protection laws.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team at Info@comforastep.com.

We'll review the tracking information and work with the shipping provider to investigate the issue.

If your package is confirmed lost during transit, we will arrange an appropriate replacement or refund in accordance with our delivery guarantee and applicable consumer protection laws.

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbours, building management, and the local carrier before contacting us.

We will review these situations individually and help determine the next steps.

A carrier's delivery scan does not automatically remove any rights or remedies you may have under applicable law.

Damaged Items During Shipping

At Comforastep, we want every order to arrive in excellent condition.

We take reasonable steps to ensure that our footwear, accessories, and comfort products are appropriately packaged for transportation.

If an item arrives damaged, defective, or incorrect, please contact us at Info@comforastep.com as soon as possible, preferably within 30 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the damaged or incorrect product, where possible.

• Photographs of the packaging, if relevant.

Once we've reviewed your request, we'll arrange an appropriate solution, such as a free replacement or refund, in accordance with applicable law.

The suggested 30-day reporting period does not limit statutory legal warranties or other consumer rights.

Please refer to our Return & Refund Policy for additional details.

Shipping Delays and Exceptions

Although we work hard to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Customs clearance delays.

• Severe weather conditions.

• Public holidays and peak shopping periods.

• Carrier disruptions.

• Unexpected transportation issues.

• International shipping interruptions.

• Events beyond our reasonable control.

If your order is significantly delayed, please contact us at Info@comforastep.com so we can investigate.

Our 21-business-day delivery guarantee continues to apply.

Nothing in this section removes or limits any statutory delivery, cancellation, or refund rights.

Where applicable law provides customers with an earlier or additional remedy, that legal protection will take precedence.

Shipping to Québec

Comforastep proudly serves customers throughout Canada, including Québec.

Customers in Québec benefit from the protections provided by the Québec Consumer Protection Act and other applicable provincial legislation.

For eligible online purchases, customers may have the right to cancel their order if the merchant fails to fulfil certain contractual obligations, including applicable delivery requirements.

Where a statutory cancellation right applies, Comforastep will comply with the relevant cancellation, return shipping, and refund obligations.

Customers will not be required to waive their statutory rights to receive a refund or other legally required remedy.

Where required under Québec's Charter of the French Language, a French-language version of this Shipping Policy and relevant customer information will be made available.

Customer Responsibilities

To help ensure a smooth delivery experience, customers are encouraged to:

• Provide an accurate and complete shipping address.

• Include apartment, unit, or building numbers where applicable.

• Provide valid contact information at checkout.

• Review order confirmation emails for accuracy.

• Monitor tracking information after dispatch.

• Contact customer support promptly if a shipping problem arises.

These recommendations do not remove or reduce any rights provided under applicable consumer protection legislation.

Questions and Customer Support

If you have any questions about shipping, tracking, delivery times, or an existing order, our team is here to help.

Comforastep

Email: Info@comforastep.com

Website: www.comforastep.com

We aim to respond to customer enquiries within 24 hours.

Thank you for shopping with Comforastep. We appreciate your trust and look forward to helping you experience greater comfort, support, and confidence with every step.