Terms of Service

Last updated: October 9, 2026

Overview

Welcome to Comforastep!

This website is operated by Comforastep ("we", "us", or "our"). Throughout the site, these terms refer to Comforastep and the legal business entity operating the store.

We offer this website, including all information, products, tools, and services available through it, subject to your acceptance of the terms, conditions, policies, and notices outlined below.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service ("Terms"), subject to applicable law.

These Terms apply to all visitors and users of our website, including customers, browsers, and individuals who submit content or reviews.

Please read these Terms carefully before using our website.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our comfort-focused footwear, supportive accessories, and everyday essentials.

Comforastep serves customers throughout Canada, including Québec. We respect applicable federal and provincial consumer protection legislation.

We may update these Terms periodically. Any changes will be published on this page with an updated revision date.

SECTION 1 - ONLINE STORE TERMS

By using our website, you confirm that you have reached the age of majority in your province or territory of residence, or that you have the appropriate consent or authorization to use our Services.

You agree to use our website and products only for lawful purposes.

You must not use our Services in any way that violates applicable laws, regulations, or the rights of others.

Any violation of these Terms may result in the suspension or termination of your access to our Services, where permitted by applicable law.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or restrict service where reasonably necessary, including to prevent fraud, unlawful activity, or violations of these Terms, subject to applicable law.

You understand that certain information transmitted through our website may pass through different networks and require technical adjustments.

Payment information is transmitted using secure payment processing technologies.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website or Services without our prior written permission, except as permitted by law.

Nothing in these Terms limits your statutory rights under applicable Canadian consumer protection legislation.

SECTION 3 - ACCURACY OF WEBSITE INFORMATION

At Comforastep, we make reasonable efforts to ensure that our website contains accurate, complete, and up-to-date information.

However, occasional errors or omissions may occur.

Product descriptions, availability, prices, sizing information, and other website content may be updated or corrected when necessary.

We reserve the right to correct inaccuracies and update information, subject to applicable consumer protection laws.

Customers are encouraged to review product descriptions, measurements, sizing guides, and care instructions before placing an order.

We do not guarantee that all website information will always be free from typographical or technical errors.

SECTION 4 - PRODUCTS AND PRICING

Comforastep offers a curated selection of comfort-focused footwear, supportive accessories, and everyday comfort essentials.

Certain products may be available exclusively through our online store and may have limited quantities.

We make reasonable efforts to display product photographs, colours, sizes, materials, dimensions, and descriptions accurately.

However, the appearance of colours, textures, and materials may vary slightly depending on your device settings and lighting conditions.

Product sizing and fit may vary depending on the design, materials, and individual preferences.

We encourage customers to review available sizing information carefully before purchasing.

Unless otherwise indicated, prices displayed for Canadian customers are expressed in Canadian dollars (CAD).

Prices may change without prior notice. Price changes will not affect orders already accepted, except where permitted by applicable law.

Applicable sales taxes, shipping charges, duties, and other mandatory fees will be disclosed in accordance with applicable law before the customer completes the purchase.

We comply with applicable Canadian laws concerning pricing transparency and consumer protection.

SECTION 5 - PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to limit quantities purchased per customer or household where reasonably necessary.

If an item becomes unavailable after you place an order, we will contact you using the information provided at checkout.

Where we cannot fulfil an accepted order, we will offer an appropriate solution, including a refund for the unavailable item.

We may discontinue products or update our collections at any time.

Any refund required due to product unavailability will be issued in accordance with applicable consumer protection legislation.

SECTION 6 - ORDERS AND BILLING INFORMATION

By placing an order through Comforastep, you agree to provide accurate, complete, and current information.

This includes your name, email address, billing details, shipping address, and payment information.

You are responsible for reviewing your order details, including product selection, size, colour, quantity, and delivery information, before completing checkout.

After an order is placed, we will provide an order confirmation using the contact information supplied during checkout.

We may review, cancel, or refuse orders where reasonably necessary due to suspected fraud, inaccurate information, product unavailability, or other legitimate circumstances, subject to applicable law.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

You agree to keep your account and contact information updated so we can communicate with you regarding your purchases.

Nothing in this section restricts your statutory rights to cancel an eligible online purchase under applicable provincial consumer protection laws.

SECTION 7 - PAYMENTS

Payments are processed through Shopify and the payment providers available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not guarantee the availability of every payment method at all times.

Transactions may be subject to verification and security checks to help prevent fraudulent activity.

Unless otherwise stated, Canadian customers are charged in Canadian dollars (CAD).

Any applicable taxes, shipping fees, or additional charges will be displayed or disclosed in accordance with applicable law.

We take reasonable measures to protect payment transactions through the security features provided by our payment processing partners.

We do not intentionally store complete payment card details on our own website servers.

SECTION 8 - SHIPPING AND DELIVERY

Comforastep offers free standard shipping on orders delivered within Canada.

Our usual order processing time is 24 to 72 hours after purchase confirmation.

Once dispatched, orders typically arrive within 5 to 14 days.

Delivery estimates may vary due to customs processing, severe weather, carrier delays, high order volumes, or other circumstances beyond our reasonable control.

Orders may be shipped directly from international fulfilment partners.

Customers will receive shipping confirmation and tracking information when available.

If your order has not arrived within 21 business days from the date of purchase, please contact our customer support team using the contact information provided on our website.

We will investigate the issue and arrange an appropriate solution, including a replacement at no additional cost or a full refund where appropriate.

Delivery estimates do not override a delivery date agreed upon with the customer or any statutory delivery obligations.

Customers may have additional cancellation or refund rights in cases of delayed or failed delivery under applicable provincial consumer protection legislation.

For customers in Québec, applicable rules under the Consumer Protection Act, including rights relating to distance contracts and delayed delivery, will be respected.

Please review our Shipping Policy for further details.

Nothing in this section limits any delivery-related rights or remedies available under applicable Canadian law.

SECTION 9 - RETURNS AND REFUNDS

Comforastep offers a voluntary 30-day return window beginning on the date of delivery.

To qualify for a standard change-of-mind return under our voluntary policy, products must be unused, undamaged, and in their original condition, including original packaging and accessories.

Footwear may be tried on indoors to assess sizing and fit, provided that it remains clean, undamaged, and suitable for resale.

Products showing signs of outdoor wear, excessive use, alteration, or customer-caused damage may be ineligible for a voluntary change-of-mind return.

To request a return, please contact our customer support team before sending any products back.

For standard change-of-mind returns under our voluntary policy, customers are responsible for return shipping costs, including applicable international return shipping charges, unless otherwise stated or required by law.

We do not charge restocking fees.

Once a returned item has been received and inspected, approved refunds under our voluntary policy will be processed to the original payment method within 10 business days.

The time required for funds to appear in your account may depend on your payment provider or financial institution.

For damaged, defective, incorrect, or misrepresented items, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection legislation.

Where a customer exercises a statutory cancellation or refund right, applicable legal deadlines and requirements will take precedence over our voluntary return policy.

Nothing in this section limits statutory warranties, legal guarantees, or other mandatory consumer rights available under Canadian federal or provincial law.

Please review our full Return & Refund Policy for additional information.

SECTION 10 - DAMAGED OR DEFECTIVE PRODUCTS

We want every Comforastep order to arrive in excellent condition.

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible, preferably within 30 days of delivery.

Include your order number, a description of the issue, and clear photographs where possible.

Our customer support team will review your request and arrange an appropriate solution, such as a replacement, repair, or refund, as required by applicable law.

Products should always be used according to their intended purpose and any instructions provided.

Customers are entitled to applicable legal guarantees and protections concerning product quality, durability, safety, and fitness for purpose.

For customers in Québec, the legal warranties and guarantees provided under Québec consumer protection legislation and the Civil Code of Québec continue to apply.

Failure to report an issue within our suggested 30-day period does not automatically remove any statutory rights protected by law.

SECTION 11 - PRODUCT USE, COMFORT AND SAFETY

Comforastep products are intended to support everyday comfort and convenience, subject to the specifications and intended use described on each product page.

Customers are responsible for following all applicable product instructions, warnings, sizing recommendations, and care guidelines.

For your comfort and safety:

• Select the appropriate product size and fit using the information provided on our website.

• Follow all product-specific instructions and care recommendations.

• Inspect footwear and accessories for visible damage before use.

• Avoid using products that are excessively worn, damaged, or structurally compromised.

• Use footwear and accessories only for their intended purposes.

• Exercise appropriate caution when walking on wet, slippery, or uneven surfaces.

• Do not modify products in ways that could affect their safety or functionality.

• Discontinue use if a product causes significant discomfort, irritation, or other adverse effects.

• Keep packaging materials and small accessories away from unsupervised children where appropriate.

Individual experiences with comfort, support, and fit may vary.

Unless expressly stated otherwise and supported by applicable regulatory authorization, Comforastep products are not marketed as medical devices or intended to diagnose, treat, cure, or prevent medical conditions.

Product descriptions and marketing materials should not be interpreted as substitutes for professional medical advice.

If you have a medical condition or specific concerns about your feet, posture, or mobility, consult a qualified healthcare professional before using a product for therapeutic purposes.

Comforastep is not responsible for damage caused by misuse, improper handling, or unauthorized modifications, except where liability cannot legally be excluded.

SECTION 12 - THIRD-PARTY SERVICES AND LINKS

Our website may contain links to external websites or services operated by third parties.

These may include payment providers, shipping services, social media platforms, and other online tools.

We do not control the content, availability, or privacy practices of independent third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

We encourage you to review those policies before sharing personal information or using external services.

Nothing in this section excludes responsibility that cannot legally be excluded.

SECTION 13 - CUSTOMER REVIEWS AND CONTENT

Customers may have the opportunity to submit reviews, comments, photographs, or other content relating to their purchases.

By submitting content, you confirm that it is accurate to the best of your knowledge, lawful, and does not infringe the rights of others.

You grant Comforastep a non-exclusive, worldwide, royalty-free licence to display, reproduce, and use the submitted content in connection with our website, products, and marketing activities, subject to applicable law.

You retain ownership of your original content.

We reserve the right to moderate or remove content that is unlawful, fraudulent, abusive, misleading, or otherwise violates these Terms.

We do not permit knowingly false or misleading customer reviews.

We aim to present customer feedback fairly and transparently.

Where required by law, we will disclose relevant information about how reviews are collected, moderated, and verified.

SECTION 14 - PROHIBITED USES

You agree not to use our website or Services for any unlawful, fraudulent, or unauthorized purpose.

Prohibited activities include:

• Violating applicable laws or regulations.

• Infringing intellectual property rights.

• Submitting false or misleading information.

• Uploading viruses, malware, or harmful code.

• Attempting unauthorized access to our systems.

• Collecting personal information without appropriate authorization.

• Harassing, threatening, or discriminating against others.

• Sending spam or conducting unauthorized automated scraping.

• Interfering with website security or functionality.

• Using our website to impersonate another person or organization.

• Attempting to manipulate product reviews, promotions, or payment systems.

We may restrict or terminate access when reasonably necessary to protect our website, customers, and business.

SECTION 15 - INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on Comforastep, including our branding, product descriptions, graphics, photographs, logos, and website design, belongs to Comforastep or its respective licensors.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate permission.

You may use our website and its content for personal, non-commercial shopping purposes.

Nothing in these Terms restricts uses that are expressly permitted under applicable law.

SECTION 16 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide reliable website functionality and accurate product information.

However, we cannot guarantee that our website will always operate without interruption, technical errors, or temporary service disruptions.

To the extent permitted by applicable law, our website and related digital Services are provided on an "as available" basis.

We do not guarantee that every product will provide the same level of comfort, fit, or personal satisfaction for every customer.

Individual experiences may vary depending on factors such as sizing, usage, personal preferences, and individual physical characteristics.

Nothing in these Terms excludes or limits any statutory warranties, guarantees, conformity requirements, or consumer protection rights that cannot legally be excluded.

For customers in Québec, applicable legal warranties concerning product quality, durability, and fitness for intended use remain fully applicable.

SECTION 17 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Comforastep and its legal operator, employees, service providers, and business partners will not be liable for indirect, incidental, or consequential losses arising from the use of our website or Services where such liability may lawfully be excluded.

This may include losses relating to temporary website interruptions, technical issues, or circumstances beyond our reasonable control.

Customers are responsible for using purchased products safely and according to their intended purpose.

Nothing in these Terms limits liability for matters that cannot legally be excluded, including applicable statutory consumer rights, liability for defective products, or liability for personal injury where exclusion is prohibited by law.

Any limitation of liability is subject to applicable Canadian federal and provincial legislation.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Comforastep and its legal operator against reasonable third-party claims, losses, or expenses arising directly from your unlawful use of our Services, infringement of third-party rights, or material breach of these Terms.

This provision does not apply where doing so would be prohibited by applicable consumer protection laws.

Nothing in this section requires consumers to waive mandatory statutory protections or remedies.

SECTION 19 - PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have been provided access to our Privacy Policy.

We handle personal information in accordance with applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable and Québec privacy legislation where applicable.

Personal information may be processed by Shopify, payment providers, shipping partners, and other service providers involved in fulfilling customer orders.

Please review our Privacy Policy for further information about how we process and protect personal information, including information about international data processing where applicable.

For privacy-related questions, please contact our customer support team using the contact information provided on our website.

SECTION 20 - TERMINATION

You may stop using our website and Services at any time.

We may suspend or terminate access where reasonably necessary due to unlawful activity, security concerns, fraud, or material violations of these Terms.

Any obligations or rights that arose before termination will continue where legally applicable.

Termination does not remove your statutory rights relating to purchases already made.

SECTION 21 - GOVERNING LAW AND DISPUTES

These Terms are governed by the laws applicable to the legal business entity operating Comforastep, subject to mandatory federal and provincial consumer protection legislation.

Customers residing in Canada retain the consumer protection rights applicable in their province or territory of residence.

For customers in Québec, nothing in these Terms restricts rights granted under the Québec Consumer Protection Act, the Civil Code of Québec, or other applicable legislation.

If a dispute arises regarding an order, product, or our Services, we encourage customers to contact our customer support team first so we can attempt to resolve the matter.

Nothing in these Terms prevents consumers from exercising rights or remedies available under applicable law, including the right to bring eligible claims before a competent court or consumer protection authority.

SECTION 22 - SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

SECTION 23 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies, form the agreement governing your use of our Services.

They replace previous versions of our website terms, subject to applicable law and any rights or obligations that arose under earlier agreements.

Nothing in these Terms excludes mandatory consumer rights or legal obligations that cannot lawfully be waived.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our products, Services, business operations, or legal obligations.

Updated Terms will be published on this page with a revised "Last updated" date.

Where required by law, we will provide additional notice or obtain appropriate consent.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

Terms applicable to an accepted purchase remain subject to the rights and obligations established at the time of that purchase, unless a lawful change is agreed upon.

SECTION 25 - LANGUAGE AND QUÉBEC CUSTOMERS

Comforastep serves customers throughout Canada, including Québec, and respects applicable language requirements.

Where required by Québec's Charter of the French Language and other applicable legislation, a French version of these Terms and related customer-facing documents will be made available.

Customers in Québec will be provided access to the applicable French contractual terms before completing their purchase, as required by law.

Where a customer may lawfully choose to enter into an agreement in English, such a choice will be handled in accordance with applicable Québec language legislation.

If the French and English versions of applicable contractual terms differ, customers may rely on the language version that applicable law permits them to invoke.

Nothing in these Terms limits the language rights of customers under applicable Canadian or Québec legislation.

SECTION 26 - CONSUMER PROTECTION RIGHTS

Comforastep respects the consumer protection laws applicable throughout Canada.

Consumers may have statutory rights relating to product quality, legal warranties, delivery, online purchases, contract cancellation, refunds, and misleading representations.

These rights may vary depending on the province or territory of residence and the circumstances of the transaction.

Our voluntary commercial policies do not replace or restrict mandatory consumer protections.

Where a provision of these Terms conflicts with a mandatory consumer protection law, the applicable legal requirement will prevail.

For customers in Québec, eligible online purchases may be subject to specific cancellation and refund requirements under the Consumer Protection Act.

Comforastep will comply with applicable statutory cancellation procedures, refund obligations, and deadlines.

SECTION 27 - CONTACT INFORMATION

If you have any questions about these Terms of Service, an order, or our website, please contact us.

Comforastep

Email: 

Website: www.comforastep.com

Legal Business Name: Spino Supplies

Business Bellevoysstraat 3021TG Rotterdam

We aim to respond to customer enquiries within 24 hours.

Thank you for choosing Comforastep. We appreciate your trust and support and look forward to helping you experience greater comfort and confidence in your everyday steps.